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Leadership

Jamie Creek, AIT

Jamie Creek, AIT

Director of Information Technologies and Facilities

LinkedIn

Jamie’s professional experience spans more than thirty years and a variety of sectors, with more than twenty years dedicated to serving the insurance industry. In 2022, he joined Haas & Wilkerson to support the agency as it continues to invest in and grow their technology solutions. As director of information technologies and facilities, Jamie is responsible for the transformation, strategy, adoption, and operations of all information technology and facilities systems and programs.

Jamie has a bachelor’s degree in business operations and an associate in information technology (AIT) from the Insurance Institute of America. He has an ITIL v3.0 Foundations certification and received a certified help desk manager (CHDM) credential from HDI.

Jamie’s professional experience spans more than thirty years and a variety of sectors, with more than twenty years dedicated to serving the insurance industry. In 2022, he joined Haas & Wilkerson to support the agency as it continues to invest in and grow their technology solutions. As director of information technologies and facilities, Jamie is responsible for the transformation, strategy, adoption, and operations of all information technology and facilities systems and programs.

Jamie has a bachelor’s degree in business operations and an associate in information technology (AIT) from the Insurance Institute of America. He has an ITIL v3.0 Foundations certification and received a certified help desk manager (CHDM) credential from HDI.

Jamie lives in the Kansas City metro area, and he enjoys spending time with his wife, Amy, and two sons, Brady and Cole.

Doug Flora

Doug Flora

Director of Program Sales & Development

LinkedIn

Doug Flora currently serves as the Director of Program Sales & Development at Haas & Wilkerson, focusing primarily on sales management, strategic program development, and growth of the Program division, which is comprised of numerous family entertainment verticals.

In over twenty-five years with the agency, Doug has cultivated industry experience and knowledge, gaining recognition as a leader in insurance and risk management for the family entertainment industry and speaking regularly at regional and national meetings.

Doug Flora currently serves as the Director of Program Sales & Development at Haas & Wilkerson, focusing primarily on sales management, strategic program development, and growth of the Program division, which is comprised of numerous family entertainment verticals.

In over twenty-five years with the agency, Doug has cultivated industry experience and knowledge, gaining recognition as a leader in insurance and risk management for the family entertainment industry and speaking regularly at regional and national meetings. He has also served on the board for AIMS International, which promotes safety and education to the amusement industry. Prior to joining Haas & Wilkerson, Doug served as a producer for Welsch, Flatness & Lutz, where he used his experience in the roller-skating industry to develop a national insurance program for roller rinks. Doug graduated from the University of Missouri with a degree in consumer economics.

Doug lives in Kansas City with his wife, Dana. He has two adult children, Bryce and Reagan. Doug lives an active lifestyle and enjoys mountain biking, hiking, snowboarding, and all things watersports. Doug and Dana are proud and active members of their church, Country Club Christian Church.

Lillian Francis, AU, CRM, CIC, CISR

Lillian Francis, AU, CRM, CIC, CISR

Underwriting Manager

LinkedIn

Lillian has spent more than twenty years with Haas & Wilkerson in both service and underwriting roles. Today, she is responsible for the leadership, strategy, vitality, and management of the agency’s program underwriting division. She believes that successful underwriting is based on knowledge and relationships, and her goal as a leader is to foster balance between the needs of the program carriers and of Haas & Wilkerson’s clients.

Lillian holds several professional designations, including associate in underwriting (AU), certified risk manager (CRM), certified insurance counselor (CIC), and certified insurance service representative (CISR).

Lillian has spent more than twenty years with Haas & Wilkerson in both service and underwriting roles. Today, she is responsible for the leadership, strategy, vitality, and management of the agency’s program underwriting division. She believes that successful underwriting is based on knowledge and relationships, and her goal as a leader is to foster balance between the needs of the program carriers and of Haas & Wilkerson’s clients.

Lillian holds several professional designations, including associate in underwriting (AU), certified risk manager (CRM), certified insurance counselor (CIC), and certified insurance service representative (CISR).

Lillian grew up in Tampa, Florida, and then headed to the Midwest to earn a bachelor’s degree in business administration at the University of Illinois. She currently lives in Riverside, Missouri, with her husband (Eric) and son (Eli), and she enjoys spending time with her older children (Jeremy and Jessica) and traveling as much as possible. Lillian serves as treasurer on the board of directors for City in Motion Dance Theater and has taught dance classes at their school for more than two decades. She also rings in the handbell choir at Platte Woods United Methodist Church and dances with the St. Augustine’s Liturgical Dancers.

Paige Guffey, SPHR, SHRM-SCP

Paige Guffey, SPHR, SHRM-SCP

Director, Human Resources & Administration

LinkedIn

Paige’s experience spans more than fifteen years, cultivating broad knowledge and skills in the many functional responsibilities of human resources. In 2016, Paige joined Haas & Wilkerson to revitalize and elevate human resources as the agency continues to grow. In her role, she is responsible for the strategy, delivery, and operations of all human resources and administration programs. Paige has a deep passion for fostering a culture that drives growth and engagement, fueled by pride, empathy, and connection.

Originally from Wichita, Kansas, Paige earned a bachelor’s degree in psychology from the University of Kansas and a master of business administration from Baker University. She holds the senior professional in human resources (SPHR) certification and the SHRM senior certified professional (SHRM-SCP) credential.

Paige’s experience spans more than fifteen years, cultivating broad knowledge and skills in the many functional responsibilities of human resources. In 2016, Paige joined Haas & Wilkerson to revitalize and elevate human resources as the agency continues to grow. In her role, she is responsible for the strategy, delivery, and operations of all human resources and administration programs. Paige has a deep passion for fostering a culture that drives growth and engagement, fueled by pride, empathy, and connection.

Originally from Wichita, Kansas, Paige earned a bachelor’s degree in psychology from the University of Kansas and a master of business administration from Baker University. She holds the senior professional in human resources (SPHR) certification and the SHRM senior certified professional (SHRM-SCP) credential. She resides in Kansas City, Missouri, and enjoys spending time with her husband, Josh, and two daughters, Reese and Kirra.

Kent Sanders

Kent Sanders

Director of Claims & Risk Management

LinkedIn

Kent has spent his entire career working in commercial insurance, first on the carrier side, then joining Haas & Wilkerson Insurance in 2000 to form a claims and risk management unit dedicated to serving the amusement industry. This division is nationally recognized as the claims, litigation, and risk management authority and service provider to the amusement industry.

Kent’s experience extends to fairs, festivals, carnivals, fun centers, rodeo events, trampoline parks, and water attractions. He regularly presents on safety and amusement topics at seminars, association events, and trade shows across the country.

Kent has spent his entire career working in commercial insurance, first on the carrier side, then joining Haas & Wilkerson Insurance in 2000 to form a claims and risk management unit dedicated to serving the amusement industry. This division is nationally recognized as the claims, litigation, and risk management authority and service provider to the amusement industry.

Kent’s experience extends to fairs, festivals, carnivals, fun centers, rodeo events, trampoline parks, and water attractions. He regularly presents on safety and amusement topics at seminars, association events, and trade shows across the country. He is certified by the National Association of Amusement Ride Safety Officials and the Amusement Industry Manufacturers & Suppliers. Kent is also a member of the International Amusement & Leisure Defense Association and personally directs high-profile litigation across the nation. Kent works with clients to establish and maintain the highest standards of care to ensure enjoyable and safe entertainment opportunities for all patrons.

Kent was raised in a career Marine family, living in the Philippines, Saudi Arabia, and across the United States. He earned a dual degree in human resources and public administration at KU and his MBA at Baker University. He has since earned SCLA, ARM, NAARSO, AIMS, AFO, and IATP inspector designations. In his off time, he likes to travel and hike with his wife, Karen, and enjoys making kombucha and custom knives.

Tandra Stacer, CIC

Tandra Stacer, CIC

Managing Director – Commercial Insurance Division

LinkedIn

Tandra has more than twenty years of insurance industry experience and has been part of the Haas & Wilkerson team since 2012, having served as an account executive and as director of client services. As managing director, Tandra oversees sales, marketing, service, and operations, with a focus on enhancing the division’s sales growth, client retention, and carrier relationships.

Tandra holds a certified insurance counselor (CIC) designation and a business management degree from Maryville University of Saint Louis. She enjoys spending time with family and friends and is an active supporter of the Big Brothers Big Sisters of Greater Kansas City, sharing her time as a Big with her Little, Gabby, and serving as a board member.

Tandra has more than twenty years of insurance industry experience and has been part of the Haas & Wilkerson team since 2012, having served as an account executive and as director of client services. As managing director, Tandra oversees sales, marketing, service, and operations, with a focus on enhancing the division’s sales growth, client retention, and carrier relationships.

Tandra holds a certified insurance counselor (CIC) designation and a business management degree from Maryville University of Saint Louis. She enjoys spending time with family and friends and is an active supporter of the Big Brothers Big Sisters of Greater Kansas City, sharing her time as a Big with her Little, Gabby, and serving as a board member. She also volunteers her time at Wayside Waifs, hanging out with her fur friends. She resides in Lee’s Summit, Missouri, with her husband (Brad), daughter (Allie), and two dogs (Louis and Chloe).

Cheri Stivers

Cheri Stivers

Director, Finance & Accounting

LinkedIn

Cheri has nearly forty years of accounting experience, starting in public accounting and then as a senior accountant and controller in the print manufacturing world. She joined Haas & Wilkerson as controller in 2006 and currently leads an accounting team of four, working closely with them to provide exceptional customer service to both internal and external customers and, ultimately, to provide accurate and timely financial results.

Cheri enjoys the challenge of creating processes that streamline responsibilities and create accountability, and she works hard to empower those around her so they can reach their full potential.

Cheri has nearly forty years of accounting experience, starting in public accounting and then as a senior accountant and controller in the print manufacturing world. She joined Haas & Wilkerson as controller in 2006 and currently leads an accounting team of four, working closely with them to provide exceptional customer service to both internal and external customers and, ultimately, to provide accurate and timely financial results.

Cheri enjoys the challenge of creating processes that streamline responsibilities and create accountability, and she works hard to empower those around her so they can reach their full potential.

Born and raised in Council Bluffs, Iowa, Cheri earned her bachelor’s degree in accounting/computer science and business administration from Dana College in Blair, Nebraska. She is an active member of FEI Kansas City, where she connects with fellow finance and accounting professionals. She resides in Overland Park, Kansas, with her husband, Walt. She enjoys spending time with her three children and their significant others: Sam (and Paige) in Dallas, Tom (and Carolyn) in Colorado Springs, and Emily (and Nicole) in Prairie Village.